Support
Frequently Asked Questions
Everything you need to know about our medical courier services
What areas do you serve?
We serve the Tulsa and Oklahoma City metro areas with full STAT, Urgent, and Standard service. Extended coverage is available for other Oklahoma cities on a scheduled basis.
What are your hours of operation?
Our standard hours are Monday through Friday, 8:00 AM to 5:00 PM. Service before or after standard hours, as well as weekends and holidays, is available with an additional surcharge.
How quickly can you pick up a STAT delivery?
For STAT deliveries within our primary service areas, we typically dispatch within 15-30 minutes with delivery completed within 1 hour of pickup.
How do I track my delivery?
You can track deliveries in real-time through our client portal. You'll also receive automated notifications at key milestones: pickup, in-transit, and delivery.
What is chain of custody documentation?
Chain of custody provides a complete record of who handled your package and when. We capture digital signatures and timestamps at pickup and delivery.
Still have questions?
Our team is here to help. Reach out and we'll get back to you promptly.